Contact Us


CONTACT US

Our customer service team is ready to answer your questions or to receive your feedback. The form below is sent directly to our customer services representatives who will reply within 72 hours where possible.

Transaction Amount might exclude delivery and taxes. Also some retailers do not share transaction amount and hence this can show as £0.0

Pending: This means that we are still waiting for the retailer to pay us. Retailers usually pay us within 4-12 weeks after the transaction.

Confirmed:This is cashback that can be paid to you. Please note you need at least £30 in Confirmed Cashback to request a payment the first time.

Requested: Cashback you have already requested payment for.

Paid: Cashback already paid to you.

Cancelled: Cashback declined by the retailer. If you disagree please contact us.

This is the date we expect retailers to pay us by. Once we are paid the status of your transaction shall automatically change to Confirmed. Once you have £30 in Confirmed Cashback you can request a payment.